How to get support & report an issue?

I have a question regarding an integration.

For any question, feel free to reach out to product@erp.muchconsulting.de. One of our product team member will reply within 24h.

You can also check out our product FAQs, that can be found in each product user documentation.

I want to report an issue.

If you are facing a bug in your integration, please reach out to product@erp.muchconsulting.de. One of our product team member will reply asap.

To facilitate your issue's resolution, please provide as many details as possible to help our team track and solve the issue. Here is an example of useful informations about an issue :

Context on what are you trying to accomplish.	I am trying to import an order from Shopify to Odoo, but I am experiencing an error [paste error message]
Steps to follow to reproduce the issue.	I am using the manual order import functionality, and chose a specific order id from Shopify. I have chosen a payment term to apply to this order, and then clicked import.
Odoo version that you are using.	I am using the Shopify integration for Odoo 17

You can also link a video to your email if preferred!

I have a feature suggestion.

If the product you are using is missing a feature that would help you in your workflows, feel free to describe that feature by email to product@erp.muchconsulting.de.

Our product team will let you know if the feature is in our roadmap already or if we plan to add it!